Terms & Conditions

IF YOU ARE A CONSUMER IN THE EUROPEAN UNION, YOU CAN RETURN AN ITEM UNTIL 14 DAYS AFTER YOU HAVE RECEIVED THE GOODS.TO INITIATE A RETURN, EMAIL US AT ARK. IN YOUR RETURN REQUEST, PLEASE INCLUDE THE REASON FOR THE RETURN, YOUR ORDER REFERENCE, THE BEST NUMBER TO CALL YOU ON AND PHOTOS OF ANY DAMAGE ON THE ITEM. RETURNS ARE NOT ACCEPTED ON THE FOLLOWING TYPES OF GOODS: ITEMS THAT ARE PERSONALISED, BESPOKE OR MADE TO ORDER TO YOUR SPECIFIC REQUIREMENTS.

IN CASE OF A RETURN, THE COSTS OF DELIVERY (I.E. OUTBOUND DELIVERY COSTS) ARE NON-REFUNDABLE, UNLESS ARK FINDS THE ITEM WAS DAMAGED IN TRANSPORTATION OR DETERMINES THE LISTING WAS INACCURATE,MISLEADING OR MISREPRESENTED.

IN CASE OF A RETURN, THE BUYER IS LIABLE FOR THE RETURN DELIVERY COSTS, UNLESS ARK FINDS THE ITEM DAMAGED IN TRANSPORTATION OR DETERMINES THE LISTING WAS INACCURATE,MISLEADING OR MISREPRESENTED.

SPECIFICALLY, ARK CANNOT BE HELD RESPONSIBLE IF AN ITEM OF FURNITURE CANNOT GAIN ACCESS TO, OR DOES NOT FIT IN ITS INTENDED SPACE. THEREFORE, ARK STRONGLY RECOMMENDS THAT YOU MEASURE ALL ACCESS AREAS PRIOR TO MAKING A PURCHASE.